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Frequently Asked Local Delivery Questions:
Q) Do you offer local delivery?
A) Yes. Local delivery is available within the Saratoga area.
Q) What happens if no one is available to receive the delivery?
A) One delivery attempt is made. If no one is available, the order will be left at the delivery address. For additional details, please refer to our Local Delivery Policy.
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Shipping Policy:
Order Processing
Each order is prepared in small batches and requires up to 2 business days for processing prior to shipment. This allows us to ensure quality and freshness with every order.
Orders are not typically shipped the same day they are placed.
Shipping Availability
We offer shipping beyond the Saratoga area. Available shipping options and destinations will be shown at checkout.
At this time, we do not ship to Post Office (P.O.) boxes or APO/FPO military addresses.
Shipping Schedule
To preserve freshness and avoid extended transit times, orders ship Monday through Wednesday.
Orders placed later in the week may ship the following Monday to ensure they do not remain in transit over the weekend.
Carriers and Delivery
Shipping carriers and service levels are selected at checkout.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Delivery Timing
Delivery dates are estimates provided by the carrier and are not guaranteed.
Once an order has been handed off to the shipping carrier, Saratoga Sweet Treats is not responsible for delays caused by the carrier, weather conditions, or other factors outside of our control.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time of order.
We are not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete address information.
If a package is returned due to an incorrect address, a new order will be required.
Delivered Packages
Once a package is marked as delivered by the carrier, Saratoga Sweet Treats is not responsible for lost, stolen, or misplaced packages.
We recommend notifying recipients of expected deliveries to ensure timely receipt.
Shipping Delays
While we take care in selecting appropriate shipping methods, delays may occur due to carrier issues or weather conditions.
Refunds or replacements are not provided for delays caused by the shipping carrier.
Questions
If you have questions about shipping or need assistance with a specific order, please contact us at hello@saratogasweettreats.com prior to placing your order.
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Local Delivery Policy
Delivery Availability
Local delivery is available within a 10-mile radius of Saratoga Springs.
Available delivery dates and options will be shown at checkout.
Delivery Schedule
Customers may select a preferred delivery date at checkout.
Delivery is offered within the following windows:
• 8:00 AM to 12:00 PM
• 12:00 PM to 4:00 PM
While we make every effort to deliver within the selected window, exact delivery times cannot be guaranteed.
Order Preparation
All orders require up to 2 business days for preparation prior to delivery.
Orders cannot be scheduled for delivery earlier than this preparation window.
Delivery Fee
A flat local delivery fee of $10 is applied at checkout.
Delivery Process
Deliveries are made directly to the address provided at checkout.
One delivery attempt will be made per order.
If no one is available to receive the delivery, the order will be left at the door or in a secure location when possible.
Recipient Responsibility
Customers are responsible for ensuring that the delivery location is accessible and that recipients are aware of the expected delivery.
Saratoga Sweet Treats is not responsible for orders once they have been delivered.
Weather and Delays
In the event of severe weather or conditions that impact safe delivery, delivery timing may be adjusted.
If necessary, we will contact you using the information provided at checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Questions
If you have questions about local delivery or need assistance with a specific order, please contact us at hello@saratogasweettreats.com prior to placing your order.
